Return Policy

Stock Frames:  At Plates 'n Frames we do everything possible to avoid having returns but if you need to return a collector plate frame you have 10 days to ship the frame back to us in the original packaging undamaged for any applicable refund.  It's your responsibility to pay for return shipping unless the package comes to you damaged and there is a $15 restock fee.  If damaged you will need to submit a damage report with photos of the damaged packing as well as the damaged collector plate frame or plate.

Custom orders:  Custom orders are not returnable or refundable.  We build custom frames based on your choices, be sure you know the diameter of the plate you want to frame and double check your options before completing your order.